I took my work car in for a wheel alignment and was given a call back 1.5 hrs later and the guy informed me they’d be unable to do the wheel alignment unless I replaced some parts which would’ve been $750. He then went on to inform me that I was required to pay a 39.99 fee just because the technician checked to see if he would be able to even perform the alignment which would’ve been fine if I was told beforehand that they had that fee. Anywhere else in Victoria doesn’t charge if they’re unable to do the alignment but this place that claims they’re “not in the business of taking people’s money” has that hidden fee. I told the man up front that they needed to communicate with their customers better and let them know entirely what goes on in the alignment process rather than do the work without asking and then charging and the man just stood there in silence and didn’t say a word.
Damien, we are very disappointed by the incident that you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Crossroads Tire Pros Team
- Crossroads Tire & Automotive Service