Update: Manager reached and found that they had a computer glitch and refunded the overcharge. I have to give a hats off to the a business that reaches out to rectify a problem. I will be using them in the future for sure, it's not everyday you find a honest business and this place is certainly that! The staff were friendly and helpful and the facility was clean. My issue came down to price. Went in for a A/C service which was initially $225. Didn’t include evac and recharge. Final bill came out to $400 with $160 in total for Freon alone. They charge 5 an ounce for Freon so I was charged for 32oz of Freon. Confirmed with dealer that my vehicle takes 12-19 oz of Freon. When I called I was told they charged a base rate for Freon no matter what. Was not told this from the start at all. While the gentleman “tried” to help correct the issue said he couldn’t refund me the money but rather take $80 off the quote for the repair that is needed, which was higher than dealer would charge. Dealer (Subaru) even mentioned that their A/C service was $220, including evac and recharge. While staff was friendly, service was way overpriced and not clear up front.
Darrin, thank you for your feedback. We have looked into your matter further. The shop manager will be reaching out to you. Thank you, Crossroads Tire & Automotive Service Tire Pros team
- Crossroads Tire & Automotive Service