We had our back brakes replaced two weeks ago by these guys and the next day we smelled hot brakes and returned to the shop where we were told that the brake line hose was pinched and needed to be replaced. They ordered and replaced the hose. One week later at highway speed on I10, when applying the brakes, the pedal went to the floor and we had no brakes. By the grace of God, we were able to let off the gas and coast long enough to loose speed. We took exit ramp off interstate 10 onto access road and was able to pull into a large parking lot and come to a stop. We were towed to an auto shop where it was found that the brake line hose was not put on properly and all brake fluid had dripped out. We were lucky it ended well. Just a warning - know who you are trusting with your auto repair work. A sloppy mechanic could very well cost you your life.
Hello Diane, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss this incident further. Please contact myself or a member of the service department to get in touch so we can work towards an understanding. Thank you. Sincerely, The Crossroads Tire Pros Team
- Crossroads Tire & Automotive Service